If you run a restaurant, it’s an inescapable problem: unscheduled absenteeism. Worker absences can throw an entire shift off and potentially cost you money immediately and in the future due to deficiencies in your product and customer service. They can even be a safety hazard.
Absenteeism: The Bottom-Line Killer, a study by the industrial workforce consulting firm Circadian, says unscheduled absenteeism costs roughly $3,600 per year for each hourly worker and $2,650 each year for salaried employees.
In the average hourly workplace, typical unscheduled absenteeism rates range from 5 to 10 percent (i.e., at any given time 5 to 10 percent of the workforce is missing from work), according to Circadian.
Obviously, there are legitimate reasons for a worker to be absent, from illness to family emergencies and personal time off. The real problem is “no-shows” – you’re missing a worker who hasn’t even bothered to tell you they’ll be out. Even if you have a problem employee, you are better off if you are at least notified.
In addition to the costs, no-shows are bad for morale. Other employees have to pick up the slack, and worker harder and faster to cover for their missing colleague. It gets old quick. It can also damage the restaurant’s reputation, as diners turn away because of bad / slow service, which is not you at all. It’s because of a no-show.
We are here to help you with this problem.
Automated Scheduling and Employee Communication
ShiftZen Employee Scheduling Software allows you to schedule and re-schedule employees at the click of a mouse or the touch of a screen.
ShiftZen also contacts employees automatically by text, email or app notification to remind them of work schedules and/or to prompt them to come to work. This kind of app-based communication is what Millennials and even older generations have come to expect and, for most, is their preferred mode of communication.
The ease of getting in touch coupled with knowing that ShiftZen will “ping” them, helps employees get into a routine of making it to work and communicating with supervisors when they can’t.
When absences, swaps, pickups and other last-minute changes inevitably do need to take place, you, as the administrator, will be alerted and can immediately make decisions. ShiftZen then notifies everyone of changes to the schedule, eliminating the need for phone calls or individual texts / IMs.
ShiftZen is a broader management tool, as well. It provides a fully functional, digital manager’s log for recording sales and operational data, producing daily reports, and maintaining other operational and HR data. Finally, ShiftZen’s recruiting functionality allows you to post ads and receive job applications within the same software application.
Absenteeism is Costing Your Restaurant
Don’t live with unnecessary absenteeism among your restaurant workforce. It is forcing you to suffer:
Reduced ability to meet demand, which leads to dissatisfied customers.
Poor quality of goods and service because of fatigue and lowered morale associated with additional work put upon other employees.
Wasted management time redirected to finding replacement coverage and disciplining and terminating chronically absent employees.
Lower productivity. Idle time is 4.1 percent in facilities with low or average absenteeism, and 7.7 percent in facilities with high absenteeism, according to Circadian.
Higher turnover. Turnover is 7.8 percent per year in facilities with low to average absenteeism, and 10.6 percent in facilities with high absenteeism, Circadian says.
Safety hazards. Employees who are rushing to get work done, or less-experienced employees doing work they are not adequately familiar with or trained for, are more likely to have or cause accidents. Tired employees are more likely to cause more frequent and severe accidents, as well.
Finally, unnecessary / unapproved absenteeism breeds discontent and further absenteeism as workers who are on-time every day grow fatigued and demoralized by being overworked. Circadian says absenteeism is 7.8 percent per year in facilities with few fatigue issues, and 8.9 percent in facilities with more fatigue problems.
Make It Easier to Manage Your Restaurant’s Schedules Today
ShiftZen does not promise to solve all of your restaurant’s personnel issues, but we can cut management time and effort exponentially by providing a tool that automates day-to-day personnel and scheduling tasks all in one place.
We offer a 15-day free trial, and you can start scheduling employees with ShiftZen in two minutes. We also have specialists available by phone, email or chat to assist you right now. Try ShiftZen now.